These Terms are between you and Fuzhou Chuanglianzhike Technology Co., Ltd. and govern CLERP accounts, shop operations, creative assets and order collaboration services. Read them before registration or enabling a service, particularly the provisions on authorization, charges, production approval, cancellation, refunds and responsibility.
Connect shops you are entitled to manage; actions follow the confirmed scope.
Quotes, credits and fulfillment charges follow the relevant page or order approval.
Check artwork, specifications, quantities and delivery details; remedies follow actual responsibility.
1. Operator, eligibility and acceptance
CLERP is a product of Fuzhou Chuanglianzhike Technology Co., Ltd. You must have the legal capacity needed to use the service and valid authority when acting for a company. Companies are responsible for managing personnel accounts and permissions.
You accept these Terms through an express confirmation at registration or service activation. Paid services, production orders or specific features may have additional terms shown before approval. These Terms do not replace marketplace rules or expand shop authorization.
2. Services and third-party platforms
Depending on enabled functions, CLERP may provide product research and operational support, asset and image processing, POD design, shop and order management, team collaboration, factory fulfillment and logistics coordination. Some functions depend on third-party authorization, APIs, suppliers and purchased entitlements. Actual enabled functions and approved orders govern availability.
The current TikTok Shop official API application covers authorized shop information and read-only order queries. It does not include product publishing, shipping, refunds or order changes through that application. Platform approval and actual activation are required. Fulfillment using other data sources does not mean that TikTok write-API permissions have been approved.
CLERP is an independent service provider. Partner category or market admission, app review, API permission approval and production activation are distinct. Approval of one does not mean TikTok guarantees or endorses all CLERP services.
3. Accounts, authorization and merchant responsibilities
Provide accurate, lawful and necessary account and company details, protect credentials and give shop access only to personnel who need it. Contact us and take containment steps if an account or authorization appears compromised.
Connect only shops you are entitled to manage and supply data from lawful sources. Provide buyer or other individual notices, obtain permissions or establish another lawful basis where required. Do not use personnel accounts, imports or factory functions to bypass shop permissions.
Merchants remain responsible to buyers for product quality, marketplace fulfillment, taxes, after-sales obligations and other legal duties. CLERP is responsible for its own service commitments and legal obligations; merchant authorization does not remove those duties.
4. Artwork, assets and AI content
You must own or have valid permission for uploaded or used artwork, images, trademarks, text and other content. Do not submit infringing, unlawful or marketplace-prohibited content. AI generation does not automatically establish commercial-use rights; review content before publishing or production.
You retain your lawful rights in your own content. You grant us a limited license necessary to store, edit, generate, preview, export and deliver it for production as instructed. This does not permit us to publish or sell private assets or use them for unrelated marketing. Necessary transfers to selected AI or image providers follow the Privacy Policy and feature notices.
AI output, product research and automated matching are assistance tools. Authorized personnel should approve artwork, colors, sizes, print sides, production files and product claims.
5. Charges, credits and payments
Software fees, AI or image-processing credits, production purchases, shipping and other charges must be set out in the relevant feature, quote or order confirmation. Units, charging events, validity and refund conditions follow the terms shown and accepted beforehand. Listing categories here does not create new charges.
AI credits, software entitlements, cash balances and factory settlements are distinct accounts or business records and are not interchangeable without agreement. We retain necessary billing and payment receipts to reconcile transactions and resolve problems.
If payment or supplier acceptance is uncertain, check the original receipt and order status first. A page timeout alone does not establish that payment or submission failed. Send billing disputes to zfy@clerp.us with necessary account, task or order references.
6. Design approval, production and delivery
Before production, check the product, specifications, color, size, print side, artwork, quantity, delivery information and quote. Design approval, payment, supplier acceptance, production scheduling and shipment are separate stages. Payment does not by itself mean a factory has accepted or started production.
We arrange selected services according to approved designs, orders and quotes. After production starts or a supplier receives the work, changes or cancellation may be constrained by actual progress, necessary costs already incurred and supplier capabilities. Requests should be handled using verifiable status.
Previews and physical products may differ due to screens, materials, processes and reasonable manufacturing tolerances. Agreed specifications and quality standards remain binding. A preview disclaimer does not remove responsibility for misprints, wrong specifications, missing quantities or other actual defects. Delivery timing follows specific accepted commitments.
7. Cancellation, refunds and after-sales
For cancellation or after-sales requests, provide a task or order reference, an explanation and necessary evidence. We assess actual work performed, factory acceptance and production status, receipts, service commitments and applicable law, and explain refundable amounts and any necessary deductions.
Restrictions on canceling custom goods or no-fault returns do not mean that defects, incorrect or missing items, or failure to provide an agreed service are never refundable. Where we are responsible, we provide correction, remake, refund or another appropriate remedy under law and contract. Costs caused by incorrect information you approved are allocated according to actual responsibility and prior terms.
Buyer refunds, cancellations and after-sales on TikTok Shop or another marketplace remain subject to marketplace rules. A request to CLERP is not itself a completed refund or cancellation on a third-party platform.
8. Data protection, exit and export
Personal information processing is described in the Privacy Policy. You can disconnect a local CLERP shop connection and revoke authorization at the relevant platform. Ending a connection does not automatically erase all historical orders, transactions or production records.
Send account closure, access, copy or historical data deletion requests to zfy@clerp.us. We verify necessary identity and authority, act under applicable law, platform rules and necessary performance obligations, and explain the scope and outcome. Legally retained records have restricted purposes. We do not deny statutory personal information rights to force continued payment.
9. Maintenance, suspension and termination
Maintenance, network problems or third-party API failures may affect the service. We provide appropriate advance notice of foreseeable material interruptions and take reasonable recovery steps after faults, explaining the effects on tasks or orders.
We may take necessary, proportionate restrictions for unlawful or infringing activity, unauthorized access, attacks, serious breaches or clear security risks, explaining reasons and review channels where permitted. Suspension does not automatically remove paid-order, refund, confidentiality or data protection obligations.
On termination, the parties reconcile outstanding orders and charges and handle data return or deletion under agreed terms and applicable law, without unnecessarily affecting unrelated shops or parties.
10. Responsibility and force majeure
Each party is responsible according to fault, causation, specific service commitments and applicable law. Product research, analysis and AI output do not guarantee sales, profit, marketplace approval or non-infringement. This does not remove our responsibility for express commitments, charged services or our own fault under applicable law.
A party affected by force majeure should promptly notify the other and take reasonable mitigation steps. The consequences depend on actual impact and applicable law. No exclusion or limitation removes liability that cannot legally be excluded or limits mandatory rights of consumers or other persons.
11. Updates and disputes
Updated Terms show a version and date on the relevant page. Material changes receive appropriate notice, and renewed acceptance is obtained where required. Updates do not automatically rewrite approved artwork, quotes, charges or responsibility for existing orders.
These Terms are governed by the laws of the People’s Republic of China, subject to applicable mandatory laws and rights. Contact the service email first to seek resolution. Unresolved disputes may be brought before a court or other authority with lawful jurisdiction.
12. Contact
Service provider: Fuzhou Chuanglianzhike Technology Co., Ltd. Product: CLERP. Website: https://clerp.cn. Service, privacy, deletion and complaint contact: zfy@clerp.us. Chinese and English versions are provided for reading convenience; interpretation differences do not limit mandatory rights under applicable law.